Refund policy

30-DAY RETURNS POLICY

*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.

Can I return something I've purchased?

We are happy to offer an exchange, or refund on an item you've purchased from us - simply Contact Us within 30 days of your order date.

Exclusions
  • Changing your mind
  • Items that are bought on sale
  • Items returned dirty, or missing/damaged part of the packaging
  • Items that have had their seal broken

Faulty Item

If the item you have received is faulty, please Contact Us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance your horse has had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and Contact Us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

Here's how it works

1. Get in touch

To request a return, please email us at zeep@zeepequine.com.au with your name, order number, date of purchase, phone number and any additional information.

2. We'll get back to you

One of our Customer Service team members will contact you via email with instructions on how to return your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely . You can re-use your Zeep Equine packaging, or a similar sized package if you no longer have it.

Following the instructions emailed to you.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange or refund within 5 business days of your return arriving back to us.

We'll be in touch as soon as your return is complete.