Shipping Policy

DELIVERY OPTIONS

We offer FREE SHIPPING in Australia

Delivery Timeframes

Delivery Method	Metro	Regional	Remote
Standard Australia Post eParcel	3-4 business days	5-7 business days	8-10 business days

 

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays). 

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other Australia Post or Startrack delivery issues that are unforeseen or unavoidable events beyond Zeep Equine’s reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays. 

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.

SAME DAY DISPATCH

Orders placed before 2pm AEST on Monday to Friday and shipped via StarTrack Express only, are eligible to same day dispatch. 

Orders shipped via Australia Post eParcel Standard are not eligible for same day dispatch.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), same day dispatch may not be applicable whilst our DC teams work to prepare your Zeep Equine order.

TRACKING

You will receive an email with your tracking information once your order has been processed. For StarTrack Express, this will be at approximately 10pm on the evening the order is dispatched (weekdays only).

You can track the progress of your order through to shipment by entering your order or tracking number here.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please Contact Us and our Customer Service team will assist you with your enquiry.

AUTHORITY TO LEAVE (ATL)?

To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature. A courier or staff member will ask and record your name, and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please Contact Us

INTERNATIONAL SHIPPING

Orders placed on this website can only be delivered within Australia.

If you are based overseas, but can’t bear to live without your favourite Zeep Equine we are happy to assist you. Simply Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.